1. Introduction
DDG Green, operated by Ddg Landscaping Inc., values the privacy of all visitors to our website and users of our landscaping services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.ddggreen.lat or engage our landscaping, maintenance, or snow removal services. This website and the service platform it represents were developed and are operated by Ddg Landscaping Inc., which serves as the data controller for personal information collected through this site. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We collect several categories of information when you interact with our website or engage our landscaping services. This information may include personal identifiers, contact details, property information, billing data, and technical browsing information automatically collected through our systems.
Contact Information. When you submit a contact form, request a free estimate, or communicate with us via email or phone, we collect your full name, email address, phone number, property address, and details about the services you are interested in. This information is necessary for us to provide accurate quotes, schedule site visits, and communicate with you about your project.
Property Information. To prepare accurate estimates and design proposals, we may collect information about your property including lot size, existing vegetation, soil conditions, drainage characteristics, and photographs of the site. This information is essential for developing proper landscape designs, irrigation plans, and maintenance schedules tailored to your propertys specific conditions.
Billing and Contract Information. For clients who engage our services, we collect billing details including your name, billing address, payment preferences, and contract terms. Financial transactions are processed through secure third-party payment processors, and we do not store complete credit card numbers or banking account information on our systems.
Technical Information. When you browse our website, we automatically collect technical data including your IP address, browser type and version, operating system, referring URLs, page access times, and browsing behavior patterns. This information is collected through cookies and similar technologies as described in Section 5 of this policy.
3. How We Use Your Information
We use the information we collect for the following purposes, each directly related to the provision of our landscaping services or the operation of our business and website.
- To respond to inquiries submitted through our contact forms and provide free estimates for landscaping projects.
- To schedule and conduct on-site property assessments for design and construction proposals.
- To prepare landscape designs, planting plans, irrigation layouts, and construction drawings for client projects.
- To communicate with clients regarding project timelines, maintenance schedules, service changes, and seasonal service notifications.
- To process payments, issue invoices, and manage accounts receivable for completed landscaping services.
- To schedule and dispatch our crews for ongoing maintenance services, snow removal events, and emergency service calls.
- To maintain client service records, property history, and treatment documentation for quality assurance purposes.
- To comply with municipal bylaw requirements, WSIB reporting obligations, and environmental regulatory compliance.
- To improve our website functionality and user experience based on aggregated browsing behavior analytics.
- To detect and prevent unauthorized access to our systems, fraudulent activity, or security breaches.
- To comply with applicable laws, regulations, legal processes, and enforceable government requests.
- To develop new service offerings and improve existing services based on client feedback and industry trends.
4. Data Sharing and Disclosure
We do not sell your personal information to third parties. We share your information only in the specific circumstances described below, each governed by appropriate data protection safeguards.
Subcontractors and Suppliers. We may share project-related information with specialized subcontractors such as irrigation specialists, arborists, or masonry installers who assist us in delivering specific services for your project. Material suppliers may receive delivery addresses for direct shipment of materials to your property. All subcontractors are bound by confidentiality agreements.
Payment Processors. Billing and payment information is shared with our payment processing providers solely for the purpose of processing payments for landscaping services. These providers are PCI DSS compliant and maintain industry-standard security controls.
Technology Service Providers. We use third-party scheduling software, customer relationship management platforms, email communication services, and project management tools that may process your information on our behalf. All providers are contractually bound to implement appropriate security measures.
Regulatory and Government Authorities. We may disclose information to municipal permitting offices, environmental regulatory agencies, WSIB, and other government bodies as required for compliance with applicable laws and regulations.
Legal Compliance. We may disclose information if required to do so by law, court order, or government regulation, or if necessary to establish, exercise, or defend our legal rights or protect our property and personnel.
Business Transfers. In the event of a merger, acquisition, or sale of substantially all of our assets, personal information may be transferred to the acquiring entity. You will be notified of any change in ownership or control of your personal information.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, distinguish you from other users, and analyze website traffic. Cookies are small text files stored on your device by your web browser. We use the following categories of cookies on our website.
Essential Cookies. These cookies are necessary for the basic operation of our website, enabling core features such as form submission, navigation, and secure access. The website cannot function properly without these cookies, and they do not store personally identifiable information.
Analytics Cookies. These cookies collect anonymized information about how visitors use our website, including which pages are most frequently visited, how users navigate between pages, and whether users encounter errors. This data helps us improve website performance and content relevance.
Functional Cookies. These cookies enable enhanced functionality and personalization, such as remembering your preferences for future visits. They may be set by us or by third-party service providers whose features we have integrated into our pages.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. Consult your browser help documentation for instructions on managing cookies.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, disclosure, or destruction. Our security practices include the following measures.
- SSL encryption for all data transmitted between your browser and our web servers.
- Firewall protection and intrusion detection systems monitoring our network for unauthorized access attempts.
- Role-based access controls limiting employee access to personal information on a need-to-know basis.
- Regular security assessments and vulnerability scanning of our web applications and systems.
- Secure data storage on encrypted servers with physical access controls and environmental safeguards.
- Employee training on data protection, privacy obligations, and cybersecurity best practices.
- Incident response procedures for promptly addressing and reporting data security incidents.
- Regular data backups and disaster recovery procedures ensuring business continuity.
While we strive to protect your personal information, no method of electronic storage or transmission is completely secure. We will notify you of any data breach affecting your personal information in accordance with applicable legal requirements.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Contact form inquiries and estimate requests are retained for two years from the date of last communication. Client project records, including contracts, designs, invoices, and service records, are retained for seven years following project completion to comply with tax and accounting requirements and to support warranty claims and service history inquiries. Property information and photographs used for design purposes are retained for the duration of the client relationship plus two years. When information is no longer required, it is securely deleted or anonymized.
8. Your Rights and Choices
Depending on your jurisdiction of residence, you may have the following rights regarding your personal information. We will respond to all legitimate requests within the timeframes required by applicable privacy laws.
- Right to Access. You have the right to request confirmation of whether we process your personal information and to access that information.
- Right to Rectification. You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
- Right to Erasure. You have the right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to legal exceptions.
- Right to Restriction. You have the right to request restriction of processing of your personal information in certain circumstances.
- Right to Data Portability. You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object. You have the right to object to processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
To exercise any of these rights, please contact us using the information in Section 13. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of your privacy rights.
9. Childrens Privacy
Our website and landscaping services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us. We will take steps to delete that information from our systems as soon as reasonably practicable.
10. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications that are not owned or controlled by Ddg Landscaping Inc. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices or content. We encourage you to read the privacy policies of every website you visit. This Privacy Policy applies solely to information collected through our website and in connection with our landscaping services.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make material changes, we will update the last updated date at the top of this policy and notify clients by email. We encourage you to review this policy periodically. Your continued use of our website after changes to this policy constitutes your acceptance of the updated terms.
12. Governing Law
This Privacy Policy and any disputes arising from the collection, use, or disclosure of personal information under this policy shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. You agree to submit to the jurisdiction of the courts in Toronto, Ontario for resolution of any disputes arising under this policy. This policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.
Ddg Landscaping Inc.
2662 Crystalburn Ave
Mississauga, ON L5B 2N8
Canada
Email: jinbo@ddggreen.lat
Phone: +1 (707) 797-8189
This website and the service platform it represents were developed and are operated by Ddg Landscaping Inc., operating as DDG Green. For privacy-related inquiries concerning this website, you may direct your correspondence to the contact details above. Our team will acknowledge receipt of your inquiry within five business days and work to resolve your concern within 30 days. If you are not satisfied with our response, you may have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy oversight body.